Celiac Support Association

Report a problem with food

If you sense there's a problem with any food product, don't consume it, report it. If you think you are ill, seek a physician, go to the emergency room or call 911. 

Please cc: The Celiac Support Association ([email protected]) Contact CSA to submit a product labeled gluten-free, but suspected of containing gluten. For gluten testing, CSA generally utilizes the Food Allergy Research and Resource Program at the University of Nebraska.

Contact a Governmental Agency

Meat, Poultry and Processed Egg Products:

Call the toll-free USDA Meat and Poultry Hotline at 1-888-MPHotline; 1-888-674-6854 or report the complaint online.

Other Food Products:

(Cereals, Fish, Produce, Fruit Juice, Pastas, Cheeses, Alcoholic Beverages not regulated by the TTB, etc):  Call or write to the Food and Drug Administration (FDA). Check your local phone book under U.S. Government, Health and Human Services, to find an FDA office in your area. The FDA's Center for Food Safety and Applied Nutrition can be reached at 1-888-723-3366.

Malted Beverages and Liquor:

 Alcohol and Tobacco Tax and Trade Bureau  (TTB)

Restaurant Food Problems: 

Take the uneaten food with you, put in a zip lock plastic bag and refrigerate or freeze. Call the Health Department in your city, county or state. View a complete listing of State Departments of Public Health.

Document with photo of packaging.   
Additionally, submit a complaint to the store manager and the product's manufacturer. Please cc: the Celiac Support Association. 

For the USDA to investigate a problem with meat, poultry or egg products, include:

  1. The original container or packaging 
  2. Any foreign object that you might have discovered in the product
  3. Any uneaten portion of the food (place in a zip lock plastic bag and refrigerate or freeze the sample)

Information you should be ready to tell the Hotline on the phone includes:

  1. Your name, address and phone number;
  2. Brand name, product name and manufacturer of the product
  3. The size and package type
  4. Can or package codes (not UPC bar codes) and dates
  5. Establishment number (EST) usually found in the circle or shield near the "USDA passed and inspected" phrase;
  6. Name and location of the store, as well as the date that you purchased the product. 


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